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Level 1: Joiner
Posts: 3
Registered: ‎05-01-2021

Network issues - poor signal

My phone signal is always poor - one or two bar. When I make phone calls people says the words jumble and it sounds like I’m in a bubble! This happens for my partner on Voda too and my work phone on EE. I’m told there aren’t any Network issues in my postcode and I should post on here. Yesterday I didn’t have enough signal to even log on to here. If I’m lucky, we get 3G, rarely 4G!
We’ve got iPhone X, 11 and a Galaxy in the house - all the same!
Level 49: Rootin' Tootin' 
Posts: 6,710
Registered: ‎26-03-2014

Re: Network issues - poor signal

Have you checked your postcode on the link below @LJR?
https://status.o2.co.uk/
What does it say?
If there are no reported issues, have you reported a problem on the My Network app?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Level 1: Joiner
Posts: 3
Registered: ‎05-01-2021

Re: Network issues - poor signal

I checked the network- it said it was fine, reported the issue, O2 have said the network is working- they said raise it as a question in the community!! Hopefully a Guru may help!
Level 49: Rootin' Tootin' 
Posts: 6,710
Registered: ‎26-03-2014

Re: Network issues - poor signal

Will tag the advisors on today @O2Lisa and @O2Daniel to see if they can provide some additional support then @LJR

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Posts: 336
Topics: 0
Kudos: 35
Solutions: 10
Registered: ‎08-03-2017

Re: Network issues - poor signal

Thanks for the tag @gmarkj smiling

I'll message you privately @LJR so I can take some details and look in to this for you

My working hours are Monday 08:00 - 18:00, Tuesday - Friday 08:00 - 14:00
Any messages sent outside these time will be responded to on my return.
Thanks Smiley Happy

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Level 49: Rootin' Tootin' 
Posts: 6,710
Registered: ‎26-03-2014

Re: Network issues - poor signal

Thanks @O2Lisa

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Posts: 336
Topics: 0
Kudos: 35
Solutions: 10
Registered: ‎08-03-2017

Re: Network issues - poor signal

You're welcome @gmarkj smiling

My working hours are Monday 08:00 - 18:00, Tuesday - Friday 08:00 - 14:00
Any messages sent outside these time will be responded to on my return.
Thanks Smiley Happy

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Level 1: Joiner
Posts: 3
Registered: ‎05-01-2021

Re: Network issues - poor signal

Thank you