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Network issue

Dawn70
Level 1: Joiner
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i have recently changed to 02 and cannot get a signal in any buildings, its hit and miss outside, its ok at home on our own wifi, l cant seem to get a chat with anyone and just not sure what to do, l need the phone in buildings, any help appreciated

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madasaf1sh
Level 76: Forum Legend
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@Dawn70 

 

Some buildings are just rubbish when it comes to mobile phone signals as Radio Waves can struggle to penetrate walls and sub structures. 

 

No network will ever offer any sort of guaranteed coverage in Buildings, and there is nothing you can do unless that company wants to pay o2 to build a mast / install microcells in its building.   

 

Your only option is to cancel your o2 contract if outside of 30 days you will need to pay off the contract completely  or if within 30 days cancel under the change of mind policy.

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

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madasaf1sh
Level 76: Forum Legend
  • 9988 Posts
  • 54 Topics
  • 2981 Solutions
Registered:

@Dawn70 

 

Some buildings are just rubbish when it comes to mobile phone signals as Radio Waves can struggle to penetrate walls and sub structures. 

 

No network will ever offer any sort of guaranteed coverage in Buildings, and there is nothing you can do unless that company wants to pay o2 to build a mast / install microcells in its building.   

 

Your only option is to cancel your o2 contract if outside of 30 days you will need to pay off the contract completely  or if within 30 days cancel under the change of mind policy.

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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