Network issue

[PaulineG]

The network in my area has been down all week with no email, phone, text functions as they have been working on the local cell site.  Do I receive a credit on my account as I havent had the opportunity to use the service?

[jonsie · Accepted solution]

You need to discuss that with CS once service is restored

Check this

Guide: How can I sort out my network issues? 

You need to call O2.

All numbers are in this guide

You can use Skype from your PC to call the free numbers if you have no phone available

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call