on 30-01-2021 12:49
I live in the TN2 postciode area. Mobile reception in O2 has been consitently applaing for a couple of years. In my home I often cannot receive calls and when I do they often droop out. Normally this is just a pain but recently a london hosptital tried repeatedly to call me but it could not connect. If im lucky i have one bar and this morning have E higlghted as my data signal. Checks with O2 say there is no network issue.
on 30-01-2021 13:17
I'll ask @O2Ellie to help you.
on 30-01-2021 13:55
on 30-01-2021 13:55
@fredscubed It may be the actual structure of the building that's affecting your reception. See if there's anything in this guide that could help: How can I sort out my network issues? - o2uk
Another alternative might be to upgrade to a phone that's capable of WiFi calling, but I suppose that would depend on how long you've had your current phone.
on 30-01-2021 13:58
on 30-01-2021 13:58
Hi. Thank you, the problem seems to be with O2, the house is a Victorian brick structure, but we have mobiles which use Vodafone and Three in the house without issue.
on 30-01-2021 14:09
on 30-01-2021 14:09
@fredscubed Understood. Take a look at the guide above anyway to see if there's anything that can help, and wait for the O2 advisor to contact you. Good luck.
on 01-02-2021 09:50
on 01-02-2021 09:50
Thanks for the tag @MI5
@fredscubed I will send you a private message and we can look in to this for you
on 01-02-2021 10:49
on 01-02-2021 10:49
Thanks @O2Ellie