Network Support

[KirstyL]

My postcode is EH17 8JG
Received an email from 02 on January 22nd saying there was no network issue.

I'm able to send text messages, they are received fine. But I don't receive all text messages. I can receive some but not all. I noticed because I wasn't receiving text messages with 2 factor authentication codes. I've also not been receiving weekly marketing texts from companies. I can send texts to my partner and he gets them but I don't receive his messages. We live together and he is also with 02 so I'm not sure it's a coverage issue. I've troubleshoot the problem where I checked I was on the correct 02 Message Centre which I am and I forced my phone to try connect to another network and then put it back to 02. So not sure what else I can do.

Please advise. Thanks.

Kirsty Love

[MI5]

No account advisors on until Monday morning now @KirstyL 

But I'll tag @O2Lisa to check in with your then.

[KirstyL]

Ah thanks for letting me know MI5.

[MI5]

You're welcome.
I'm sure @O2Lisa will sort you out on Monday

[O2Lisa]

Morning everyone, hope you all had a nice weekend 

Thanks for the tag @MI5, I'll message you privately @KirstyL, take some account details and look in to this for you:smileyhappy:

[MI5]

Good morning @O2Lisa