cancel
Showing results for 
Search instead for 
Did you mean: 

Network Issues - Calls Dropping

SCoote
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Been having some issues over the last two and a half weeks.  When I receive a call more often than not the caller can't hear me, or hears me intermittently.  The same goes for when I call out, often the call will just drop.  I've reset network settings, removed and replaced SIM.  Checked on-line for any issues, but all looks good.  I have another handset so I've switched the SIM to that and still having the same problems.  I use the phone a lot for work, so really starting to impact on that now.  Any other advice for a resolution it had been fine for years!

Message 1 of 2
328 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@SCoote 

Pop into your local O2 store for a free sim replacement.

If issues persist and nothing is showing here O2 Service Status 

you can report it through the MyNetwork app https://www.o2.co.uk/apps/my-network

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 2 of 2
325 Views
1 REPLY 1

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@SCoote 

Pop into your local O2 store for a free sim replacement.

If issues persist and nothing is showing here O2 Service Status 

you can report it through the MyNetwork app https://www.o2.co.uk/apps/my-network

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 2
326 Views