Need help

[Sns]

I have paid for my air time plans and device for the number xxxxxxxxxxx and still don’t have my line back.

[mod edit: please do not post phone numbers on the public board. Thanks!]

[Bambino]

@Sns 

You need to speak to the Payment Management Team on 0800 902 0217. Use Skype to call.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am

Other customer service numbers and Skype instructions in the link below.

Guide: Coronavirus Community Help and Support 

Edit: Please remove your number. This is a public forum. Go to Options in the right hand corner of your post, then the drop down Edit Reply

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