NO PHONE SIGNAL AT ALL

[rose_burns]

I am a central Winchester resident and have been having problems with my phone signal for months now. It has been especially bad over the past 3 weeks - to the extent that I cannot even obtain 3G coverage or a phone signal when out of the house. I am sitting in my kitchen now and there is NO SIGNAL AT ALL. I can't even call O2! This is unacceptable. I will move providers if I am not given an assurance that a) the situation will be resolved immediately and b) I will be given a refund for all the time that the signal has been down.

[MI5]

@rose_burns 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

[rose_burns]

I logged onto Facebook and sent a message. I received a reply, to which I responded straight away. I sent a photo of my home page on my phone, showing no bars at all, and I am still waiting for any constructive answer. I need my phone for work - and I can't spend more time trying to sort this out. It's so frustrating.

[madasaf1sh]

@rose_burns 

Have you checked on https://status.o2.co.uk to see if one of your local masts are faulty, as this could explain poor signal. 

Unfortunately o2 don't guarantee a fault free network and faults can take a while to fix depending on the issue, and they definitely if a mast issue be fixed immediately

Good luck in finding a Network that offers 100% guaranteed uptime...... 

[rose_burns]

You bet I have! No joy at all. See these articles: https://www.hampshirechronicle.co.uk/news/19754185.winchester-residents-angry-mobile-phone-signal-pr... and https://www.hampshirechronicle.co.uk/news/19760648.mobile-phone-signal-problems-winchester-set-conti.... My son is on EE and has no problems at all. I think I'm off to them...