on 11-11-2021 09:58
Hi,
I switched from Virgin to O2 yesterday and I told them that I wanted to keep my original number. However my number is different and I really need it to stay the same. Can you help please.
Solved! Go to Solution.
on 11-11-2021 10:12
Hi @J-Lo44
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number
Veritas Numquam Perit
on 11-11-2021 10:12
Hi @J-Lo44
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number
Veritas Numquam Perit
on 11-11-2021 10:14
on 11-11-2021 10:14
Thank you, I'll do that now
on 11-11-2021 10:21
on 11-11-2021 10:21