Solved: Re: My old number

Patrick4 · ‎15-09-2021

Hi I’ve put my pac number in too transfer my old number to this sim but it’s not working yet any idea when it kicks in

MI5 · ‎15-09-2021

See help here for new customers to O2 https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number

The process is different if you are joining O2 or already with O2.

If already a customer, you just do a sim swap Guide: Sim Swap: a mini guide 2017 update

If you have taken a new contract, but still with O2, you need to migrate your number Guide: Migration & porting into O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎15-09-2021

@Patrick4

See help here for new customers to O2 https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number

The process is different if you are joining O2 or already with O2.

If already a customer, you just do a sim swap Guide: Sim Swap: a mini guide 2017 update

If you have taken a new contract, but still with O2, you need to migrate your number Guide: Migration & porting into O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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