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My iPhone 11 won’t connect to 4g/WiFi calling. My O2 issaying it’s activated

LeeJR
Level 1: Joiner
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My iphone 11 recently ended its contact and it’s currently on a tariff only.  I now can’t get 4g or WiFi calling (just 3g).  I have updated to 15, and checked my settings, it’s just telling me that it’s not activated and I need to go to My O2.  Within My O2 it’s saying that it is activated… and there is not network/coverage issues in my area.  Any help would be appreciated.  Cheers Lee

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madasaf1sh
Level 61: Brainiac
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@LeeJR 

 

It will need reactivating by Customer Services on 202 from your o2 phone.

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 61: Brainiac
  • 4383 Posts
  • 29 Topics
  • 1213 Solutions
Registered:

@LeeJR 

 

It will need reactivating by Customer Services on 202 from your o2 phone.

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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LeeJR
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Cheers!  I’ll give them a ring.

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