on 07-12-2021 10:48
Hello,
I am a new customer with 02 and I took out a contract on 5 December and applied the discount of 25% which should ideally bring my monthly bill down to £41 a month, however I have just checked my account and I have been charged £49. Please can you explain why?
Thank you,
J
Solved! Go to Solution.
on 07-12-2021 10:52
Hi @JJQ
Check this guide. Guide: Where is my discount or Extra Data?
If not showing then it looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Veritas Numquam Perit
on 07-12-2021 10:52
Hi @JJQ
Check this guide. Guide: Where is my discount or Extra Data?
If not showing then it looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Veritas Numquam Perit
on 07-12-2021 10:59
on 07-12-2021 10:59
Thank you. Can you confirm if I will be charged to call the 0800 number you provided?
on 07-12-2021 11:03
on 07-12-2021 11:03
0800 numbers are free.
Guide: Your Allowances - what is and isn't included
on 07-12-2021 11:04
on 07-12-2021 11:04