Solved: Re: My Phone is not working & I can't speak to a h...

PaulineL · ‎19-10-2021

Hi. My phone is not working. I bought it from O2 online in March. It's a Samsung S21. Last night while using it the screen went blank. It won't reset using the on and volume button and I can't speak to a human to find out what I do now?

MI5 · ‎19-10-2021

@PaulineL

You can chat with Samsung directly here https://www.samsung.com/uk/support/contact/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎19-10-2021

@PaulineL

You can chat with Samsung directly here https://www.samsung.com/uk/support/contact/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

My Phone is not working & I can't speak to a human for advice

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