MOBILE NOT WORKING FOR FOUR WEEKS

[Anthony1]

Hello

For the past 4 weeks I have been unable to recieve or send emails from my mobile when indoors.

When I step outside emails start coming through.

I raised a case some three weeks back and was given a case number and then had a call from a tech team member who advised things would be monitored, that it was not a SIM problem, but probably network and someone would call me in 5 working days which has not happened.

Called in again yesterday, 7 April, and then had a text telling me everything fixed, which not the case as emails still not  working when indoors, so replied by text saying so and had another text that someone would contact me in 48 hours.

Today, 8 April, I am not getting emails when in OR out AND I can no longer send texts or whats app messages with photo attachments.

[Bambino]

@Anthony1 

Please see this link: https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

Best chance of getting through is 8 am

[gmarkj]

Can you receive calls and texts when indoors?
Sounds like you are dropping down a "G" (from 4 to 3 or 3 to 2) so your data effectively stops working.

[SRV]

@Anthony1 when you are in your house are you connected to a WiFi network or using mobile data? I would recommend either connecting/disconnecting to/from WiFi and trying on mobile data too. Unless your house is not covered by signal, there should be no reason it would work outside but not inside. Also worth checking if you have any other devices connected to the network, such as a tablet, PC or another phone and seeing if they connect or have the same issue as your phone. It may be an issue with your WiFi that your phone is automatically connecting to as opposed to a network issue. Also, as silly as it sounds, I would recommend switching your device off and on again following the case being marked as completed in case there were any account changes that took place. Hope this helps.

[Anthony1]

Hi, No, do not use WiFi at all...mobile kept as mobile, lap top as lap top, never connected. Phone always being switched off and on. No other devices connected.

[Anthony1]

Calls and texts all ok receiving and doing when indoors, and out doors, only emails and now seems photos cannot be sent by text or whats app...how do I rectify this "G" problem if that is what it is?

[Anthony1]

says resource not available

[Anthony1]

Think I need that call back from the tech team who said they were investigating !

[Bambino]

@Anthony1 I think it's highly unlikely that anyone will call you back during this current crisis. See if this link provides any answers for you: https://community.o2.co.uk/t5/How-to-Guides/How-can-I-sort-out-my-network-issues/ba-p/1014088

[gmarkj]

Basically the different G numbers (G/3G/4G) indicates what type of data connection you have.
The higher the number the "faster" the connection (normally).
In theory if you are on a lower number the message(s) still come through but take longer.
Unfortunately there is little or nothing you can do if this has been happening for a while - it is pretty normal to see some signal drop off when indoors as there is stuff in the way of the signal!