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Level 1: Joiner
Posts: 1
Registered: ‎04-01-2021

MCK code issue

Hello everyone.


I am trying to unlock my phone but the unlocking code doesn't work and it asks for a MCK code. I have emailed and called the customer services but they are sending me the same unlocking code even though I am asking for the MCK. I have seen @Martin-O2 is the person to go to here but any other help is also appreciated.


Thank you in advance

Posts: 117,696
Topics: 576
Solutions: 16,541
Registered: ‎04-04-2012

Re: MCK code issue


Customer services need to be trained on this.

We've been saying it for years but nothing has changed.

Your only hope is @Martin-O2 @LukasB  or @TheresaV 


I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Community Manager
Posts: 1,709
Registered: ‎07-05-2020

Re: MCK code issue

@corcio @MI5 coming for help. I will send you a direct message on here as I need some more information.

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