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MCK code issue

corcio
Level 1: Joiner
  • 1 Posts
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Registered:

Hello everyone.

 

I am trying to unlock my phone but the unlocking code doesn't work and it asks for a MCK code. I have emailed and called the customer services but they are sending me the same unlocking code even though I am asking for the MCK. I have seen @Martin-O2 is the person to go to here but any other help is also appreciated.

 

Thank you in advance

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MI5
Level 94: Supreme
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Registered:

@corcio 

Customer services need to be trained on this.

We've been saying it for years but nothing has changed.

Your only hope is @Martin-O2 @LukasB  or @TheresaV 

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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LukasB
Former Staff
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Registered:

@corcio @MI5 coming for help. I will send you a direct message on here as I need some more information.

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