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Level 1: Joiner
Posts: 5
Registered: ‎16-12-2019

Lost samsung keyboard

Hi, I updated my galaxy note phone and my Samsung keyboard has disappeared. I've tried to download but can't do it. I click in the keyboard icon in text and WhatsApp and says updating. I've followed in structures for the web and in settings, apps it doesn't show language and input like Web advice suggests.
Thanks
Posts: 117,686
Topics: 576
Solutions: 16,540
Registered: ‎04-04-2012

Re: Lost samsung keyboard

@Peter71 

Look in app manager for samsung keyboard and clear cache and data from it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 5
Registered: ‎16-12-2019

Re: Lost samsung keyboard

It's not there in app manager all other Samsung app are apart from that M15
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Posts: 117,686
Topics: 576
Solutions: 16,540
Registered: ‎04-04-2012

Re: Lost samsung keyboard

Which update was it @Peter71 ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 5
Registered: ‎16-12-2019

Re: Lost samsung keyboard

Version N986BXXU1CTL5
Does that make sense M15
Posts: 84,706
Topics: 580
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Registered: ‎04-01-2009
Level 1: Joiner
Posts: 5
Registered: ‎16-12-2019

Re: Lost samsung keyboard

I'm unable to type in anything I.e text message playstore I can only use speaker I downloaded another keyboard but i can only use on WhatsApp
Posts: 84,706
Topics: 580
Solutions: 4,326
Registered: ‎04-01-2009

Re: Lost samsung keyboard

Posts: 117,686
Topics: 576
Solutions: 16,540
Registered: ‎04-04-2012

Re: Lost samsung keyboard

@Peter71 

If you can't reinstall it you may have to do a factory reset, but make a backup first with SmartSwitch.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 5
Registered: ‎16-12-2019

Re: Lost samsung keyboard

Thanks so much for your help guys much appreciated.
Take care and stay safe..