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Lost phone

Gordy67
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Help. I'm working abroad on a ship. Dropped my phone into the sea. I'm home on Sunday and really need a phone and a SIM with the same number.
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Cleoriff
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@Gordy67 

You have to report it lost.

Guide: Lost or Stolen O2 Device? - How to Report it 

Follow the guide here Guide: Coronavirus Community Help and Support 

You can use Skype to call if there is no other phone available.

Edited to add, if it's easier then a family member could call on your behalf

When you call, you will be asked for the reason you are calling.

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to someone.

You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.

8.00am is the best time to call if you can.

 

Edited to add the lost and stolen guide! Rolleys

 

Veritas Numquam Perit

Girl in a jacket
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MI5
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@Gordy67 

O2 will replace your sim free of charge, but you'll have to buy a new phone or claim off any insurance you have. 

Also check if you are eligible for an upgrade http://www.o2.co.uk/myo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Gordy67
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Thanks folks. Managed to order a new phone and told the new sim can be changed to my old number. Happy days.
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Cleoriff
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Pleased to hear it's sorted @Gordy67  wink

Veritas Numquam Perit

Girl in a jacket
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MI5
Level 94: Supreme
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Good news yahoo

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 6
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