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Live Chat is not working

QkH7w4S3Kt
Level 1: Joiner
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Hello,

 

I have just received the following message from O2 (mycare@o2mail.co.uk). It says to use live chat but the link does not work ("Server not found"). Is the live chat working?

 

Thanks for your email, but we have now shut down our email support 
service.

Don't worry though, for instant help speak to us on Live Chat, where 
we'll try to solve your issue straight away.

If you are online just click here https://link.liveperson.net/click?key=AF575778A6A74C05
to start chatting.   

 

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MI5
Level 94: Supreme
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@QkH7w4S3Kt 

Chat will usually pop up if you go to the shop pages https://www.o2.co.uk/shop

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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jonsie
Level 94: Supreme
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Hi
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

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MI5
Level 94: Supreme
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Registered:

@QkH7w4S3Kt 

Chat will usually pop up if you go to the shop pages https://www.o2.co.uk/shop

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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QkH7w4S3Kt
Level 1: Joiner
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Thanks. I refreshed the page several times and the pop-up eventually appeared.

 

Geez, this whole website experience is like straight from the 90's... 🙄

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MI5
Level 94: Supreme
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It's not that good wink

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 5 of 5
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