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LN4 3HR

Linz-83
Level 1: Joiner
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I brought the pay as u go sim last month with the £20 bundle now I have lost my 4G although I have already topped up with the minimum ov £20, so where has my 4G gone and why???

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gmarkj
Level 66: Unequalled
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4G is the connection type @Linz-83.

On o2's version of pay as you go, you buy a bundle which gives you 1 month of minutes, text and data. Anything not used at the end of the month has gone and you need to buy another bundle.

You say that you topped up last month which makes me think that you bought the bundle in November and now you need to buy another.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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RafaC
Former Staff
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Hey @Linz-83 did the advice above help you?

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