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Keeping old phone number with Virgin

Wiggy
Level 1: Joiner
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Hi.

I've recently upgraded my virgin media which includes a sim only deal which has now been transferred to o2. I've recently received my o2 SIM and tried to transfer my old virgin number to o2 with the PAC code provided. After being on the phone with o2 for sometime they couldn't get this over the line and stated the request kept being rejected. Not sure what I can do? I use my old number for business purposes. 

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MI5
Level 94: Supreme
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@Wiggy 

I'd start by checking your PAC is correct.

You can text for it to check Guide: How to get your PAC [June 2021 Update] 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 123838 Posts
  • 611 Topics
  • 20048 Solutions
Registered:

@Wiggy 

I'd start by checking your PAC is correct.

You can text for it to check Guide: How to get your PAC [June 2021 Update] 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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madasaf1sh
Level 61: Brainiac
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@Wiggy 

 

Speak to Virgin Mobile, as sometimes they won't release the number until the old package has been completely switched.

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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