Keeping number

[Noeyedear]

Hello I have just received my new phone and number I want to keep my old number and have my PAC code. I filled in the form online and it keeps being rejected because they are saying my details are wrong. They aren't I have checked, double checked and filled it a couple of times. I tried calling o2 but they aren't taking calls unless it is to do with fraud and It hangs up

[MI5 · Accepted solution]

@Noeyedear 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

[Noeyedear]

Thanks you I will try that

[MI5]

Good luck....

[Noeyedear]

All done thank you for your help

[MI5]

You're welcome.