Is my final bill fraudulent!?!

[FrustratedinUS]

Hi. We recently emigrated to USA. I received my final bill via email which apparently was zero. I have now had another (unofficial looking) email from o2 saying I owe money. I need help please.

[jonsie · Accepted solution]

Hi
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

[FrustratedinUS]

Thanks for your help. I ended up forwarded the email to O2 fraud department who have confirmed my account is clear and the email should be ignored and deleted.