Solved: Iphone 12 pro won't connect to network

Tommo85 · ‎23-10-2020

Hi all, set my phone up earlier this afternoon

I've checked status of o2 network and all is fine. My phone just does not connect to the O2 network at all today and hasn't since I started it up... any ideas? I've checked the sim, I've switched off and on again, I've tried manually selecting o2 but all I get is the 4 empty small boxes to the left of the Wi-fi signal

MI5 · ‎23-10-2020

@Tommo85

If you've done a sim swap they are taking longer than usual right now.

If not, use your old sim until its less busy.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎23-10-2020

@Tommo85

If you've done a sim swap they are taking longer than usual right now.

If not, use your old sim until its less busy.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

GOBMITIE · ‎25-10-2020

did you get sorted?

Marjo · ‎27-10-2020

Hi @Tommo85 welcome to our community Let us know if you managed to get your new iPhone to connect?

@GOBMITIE were you having a similar issue as well earlier?

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