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1 ACCEPTED SOLUTION
Accepted Solutions
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It can take up to 48 hours, keep rebooting.
You may also have a reconnection fee to pay.
You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.
- 144187 Posts
- 634 Topics
- 27632 Solutions
It can take up to 48 hours, keep rebooting.
You may also have a reconnection fee to pay.
You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.
- 23047 Posts
- 1025 Topics
- 3674 Solutions
@Em It can take 48 hours or more for your payment to go through the system. You may also have to pay a reconnection charge. Customer service will let you know: Guide: Coronavirus Community Help and Support
