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I was given a new sim when I updated my phone but now I’ve put it in the phone I cannot get any O2 s

Paulteds
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When I updated my phone I was given a 5G sim but since putting it in my new phone I cannot receive an O2 signal. Are they time limited?

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Bambino
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@Paulteds 

Put your old sim in the new phone, or if you're in a 5G enabled area do a swap if a sim was sent with the new phone if you want to avail yourself of 5G.

SIM Swap: a mini guide (incl eSim) - O2 Community

I DO NOT WORK FOR O2



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Bambino
Level 73: Relic 
  • 18395 Posts
  • 881 Topics
  • 2146 Solutions
Registered:

@Paulteds 

Put your old sim in the new phone, or if you're in a 5G enabled area do a swap if a sim was sent with the new phone if you want to avail yourself of 5G.

SIM Swap: a mini guide (incl eSim) - O2 Community

I DO NOT WORK FOR O2



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