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I want to speak to someone

Ki1
Level 1: Joiner
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I am trying to speak to a person instead of trying to chat and it coming up help pages and not allowing me write my questions and issues. I have tried to call to speak with someone and have just been charged £4+ for the call ringing then me hanging up. Absolutely shocking. 
My less than a month old Apple Watch is losing battery a lot quicker than usual. I am trying to find out how to receive a replacement as it is faulty. 
I will be visiting a store tomorrow if I cannot receive any help or support with these issues. 

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madasaf1sh
Level 56: Guvnor
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@Ki1

 

Customer Services are now closed so you will have to call in the morning when they open at 8am.. 

A shop wont be able to help with any customer service issues. 

 

If you call o2 from an o2 phone it should be free.


You can call 202 from your o2 phone

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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Ki1
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I did call from an o2 phone and it was not free. I have been charged £4+.

I did call before 7pm and no help just automated service then said bye and hung up on me. 
I will visit a store tomorrow and if not resolved will be changing to another network. I am paying for an Apple Watch I cannot use as it is faulty. 

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MI5
Level 94: Supreme
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@Ki1 

All numbers in this link are free to call Guide: Coronavirus Community Help and Support 

If you call at 8.00am you should get through quickly.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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madasaf1sh
Level 56: Guvnor
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What number did you call??  As both the 0344 and 202 are free from an o2 phone

 

If they automated system hung up then that means there are more calls than they can handle before the lines close...

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 5 of 6
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Auds65
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It's a joke I've been trying for days to chat with a guru absolutely diabolical service 

Message 6 of 6
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