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I want to cancel an iPhone order I didn't make!!

Jot
Level 1: Joiner
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I was phoned today by O2 telling me I was chosen for a 40% reduction on my current set up. I told him I didn't want an iPhone 13 Pro as I get hand me down phones. He also said to keep my custom I could have an Apple Watch, black or white, for free! Since that call I've received numerous texts about Pay Monthly terms, O2 Refresh. I'm on a SIM card only contract costing me approx £10.50 per month.

I've been onto O2 Customer Service who cancelled the said order, but I've received no confirmation & the other texts keep on coming!!! HELP

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MI5
Level 94: Supreme
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@Jot 

Firstly it's a scam.

You ned to call O2 and report it as fraud.

Other ways to report here including Action Fraud website
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 120804 Posts
  • 605 Topics
  • 18232 Solutions
Registered:

@Jot 

Firstly it's a scam.

You ned to call O2 and report it as fraud.

Other ways to report here including Action Fraud website
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
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