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I recently changed from a 6s to an 8 but phone still shows it as a 6s and I can’t open attachments

Gerry11
Level 1: Joiner
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I need my iPhone 8 registered on my account instead of my old iPhone 6s

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MI5
Level 94: Supreme
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@Gerry11 

It makes no difference what phone shows on your account and may update itself, eventually, or may not.

The opening of attachments is unrelated so must be a setting on your phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 144159 Posts
  • 634 Topics
  • 27623 Solutions
Registered:

@Gerry11 

It makes no difference what phone shows on your account and may update itself, eventually, or may not.

The opening of attachments is unrelated so must be a setting on your phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 2
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