on 10-06-2020 19:38
I need to cchange my address and have tried on the relevant screen but it is not accepting it.
My current address is my business address and I cannot access that due to lockdown.
My phone is broken and I need to get it collected and replaced using my insurance.
I have tried to call 202 but it has not helped and keeps saying goodbye.
Please either get a real person to call me or make it possible to change my address.
Thanks.
Solved! Go to Solution.
on 10-06-2020 19:47
Hi @ShaggyERMD
Info here re change of address https://www.o2.co.uk/help/account-and-billing/changing-address-in-my-o2
To contact O2 use any of the numbers in this guide Guide: Coronavirus Community Help and Support
0800 587 4005 is the best one to try.
Veritas Numquam Perit
on 10-06-2020 19:47
Hi @ShaggyERMD
Info here re change of address https://www.o2.co.uk/help/account-and-billing/changing-address-in-my-o2
To contact O2 use any of the numbers in this guide Guide: Coronavirus Community Help and Support
0800 587 4005 is the best one to try.
Veritas Numquam Perit
on 10-06-2020 19:49
on 10-06-2020 19:49
Hiya, I have just managed to change the address, where do I go to use my insurance and get a replacement sent to me.
Thank you for your help by the way.
on 10-06-2020 19:54
on 10-06-2020 19:54
Hi @ShaggyERMD
Contact O2 about insurance claims. Guide: Coronavirus Community Help and Support
All info here including claim form
https://www.o2.co.uk/help/digital-services/o2-insurance
Veritas Numquam Perit
on 10-06-2020 20:04
on 10-06-2020 20:04
I have called regarding the insurance and answered the security questions andthe automated voice then just said 'bye'. It is infuriating and I need a phone replaced tomorrow as stipulated in my insurance policy.
Please can you get somebody to call me to get this registered as it is urgent.
I will be cancelling the contract if it is not fixed.
Again thank you for your time but the customer service automated system is not useful at all.
on 10-06-2020 20:44
on 10-06-2020 20:44
You'll need to call from 8.00am in the morning.
on 10-06-2020 20:52
on 10-06-2020 20:52
As this is a community forum and not O2, no-one will call you.
They open at 8am tomorrow.
0800 587 4005 is the best number to call.
Veritas Numquam Perit
on 11-06-2020 00:41
on 11-06-2020 00:41
Thank you. It would be useful if they could include that on the automated service.
regards.