on 05-02-2021 13:31
Hello,
I need some help please; I'm trying to swap from my old Nokia mobile phone to my new Samsung smart phone. I went through the Swap prtotocols on my old phone, but as my new phone doesn't yet have texting facility, as it has no Sim, how do I input the new SSN number into the new phone? I tried inputting the new Sim using the old phone and got the message, it would take some time, but then got another message saying the process had failed. I'm typing this on my computer, having lost a few hours trying unsuccessfully to get the answer using the new phone.
on 05-02-2021 13:36
You text from your old phone and sim.
Guide: Sim Swap: a mini guide 2017 update
on 05-02-2021 14:20
An update: I'm still trying to find some way to put the new Sim number into my new phone. The instructions on the phone say I need to do that via MyO2, but when I tried to sign in to My O2 on the phone, it is not yet available and can take up to 48 hours! I am really at a loss as to how I can start the activation process and carry across my contacts from my old phone.
on 05-02-2021 14:24
on 05-02-2021 14:24
on 05-02-2021 14:24
Follow the guide I posted above @VivBroadbent
on 05-02-2021 14:25
on 05-02-2021 14:25
I'll ask @O2Waqas to help
on 05-02-2021 14:34
@MI5 Thank you for the tag
@VivBroadbent I will send you a private message so we can look into this further for you
Thanks
on 05-02-2021 14:41
on 05-02-2021 14:41
on 05-02-2021 15:34
on 05-02-2021 15:34
@VivBroadbent At the top of this page you will see a notice that you have a Private message. Click on that.
on 05-02-2021 16:12
on 05-02-2021 16:12
Thank you Bambino, I really appreciate your help.