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I have no signal on my phone

ChrisB1
Level 1: Joiner
  • 1 Posts
  • 1 Topics
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Registered:

I've checked the network checker and it's fine (EH6), I've restarted my phone, changed to o2 network manually etc etc and it still isn't working.  Can o2 help?

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Cleoriff
Level 94: Supreme
  • 122927 Posts
  • 826 Topics
  • 7470 Solutions
Registered:

Hi @ChrisB1 

Check this guide first Guide: How can I sort out my network issues? 

If nothing helps then...

You need to call O2. All numbers are in this guide

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

 

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 122927 Posts
  • 826 Topics
  • 7470 Solutions
Registered:

Hi @ChrisB1 

Check this guide first Guide: How can I sort out my network issues? 

If nothing helps then...

You need to call O2. All numbers are in this guide

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

 

Veritas Numquam Perit

Girl in a jacket
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TheresaV
  • 1930 Posts
  • 80 Topics
  • 12 Solutions
Registered:

Hi @ChrisB1 did the above suggestions from @Cleoriff help you solve the issue?

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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