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I am trying to change my sim to giffgaff as my contract has now ended

Bddbbd
Level 1: Joiner
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I am trying to change my sim from o2 to giffgaff as my contract has ended. However when I text the number to get the code to keep the same number it replies saying ‘hi it’s o2, we can’t understand your request’. Is there a reason for this and how can I get it sorted so I can keep my number. 

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MI5
Level 94: Supreme
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@Bddbbd 

Follow the guide here Guide: How to get your PAC [June 2021 Update] 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 122226 Posts
  • 609 Topics
  • 18979 Solutions
Registered:

@Bddbbd 

Follow the guide here Guide: How to get your PAC [June 2021 Update] 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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