cancel
Showing results for 
Search instead for 
Did you mean: 

Huawei pocket hotspot - red internet light

SheilaH
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I bought my pocket hotspot in April this year. There has always been red lights on the internet bar & I have never been able to connect to the pocket hotspot, no matter where I am (even @ home) It has been reset many times with the reset button. I have changed all settings on my phone (never mind other devices - e.g kindle) & my phone will show, connected to Huawei with no internet.

I bought it to use in the caravan & pay £16 per month for a device I can't use.  I have been on o2, google, Huawei al life apps and still the red lights display on the device. Help. What am I doing wrong?

Message 1 of 2
65 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 123724 Posts
  • 611 Topics
  • 19957 Solutions
Registered:

@SheilaH 

You need to set the correct apn in the dongle settings. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
60 Views
1 REPLY 1

MI5
Level 94: Supreme
  • 123724 Posts
  • 611 Topics
  • 19957 Solutions
Registered:

@SheilaH 

You need to set the correct apn in the dongle settings. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
61 Views