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Level 1: Joiner
Posts: 6
Registered: ‎15-01-2021
Accepted Solution

How to change a voucher

Hi there,

My name is Valentin Gotea, just got on Friday my S21 Ultra, and with the whole package I also have a voucher with £150 if I want to order a new phone, the voucher says it is available with a buy back, but I can change it with a normal voucher where I do not need to use the buy back system, can anyone help me ? Cause I want to use it in March, to buy my wife a phone too. Thank you.

PS: I also managed to complete the claim for the pro buds and smart tag.

Thank you guys
Posts: 116,557
Topics: 573
Solutions: 16,140
Registered: ‎04-04-2012

Re: How to change a voucher


Just use the voucher code when you complete checkout for the new phone.

But check the expiry date on the voucher so it doesn't end before you buy the new phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)