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How long does it take to refund money on a returned hand set

Riskpro
Level 1: Joiner
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on ‎05-06-2020 08:43

on ‎05-06-2020 08:43

Hi

 

Having returned my upgraded hand set over a week ago and have confirmation that it was delivered, does anyone know how long O2 take to process a refund?

 

Thanks

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MI5
Level 94: Supreme
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on ‎05-06-2020 08:49

on ‎05-06-2020 08:49

@Riskpro 

Under normal circumstances it's around 2 weeks, but could be longer due to the current working conditions.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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