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Hotspot not working

ChrisB2
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Hi, I am on a GBP10 monthly pay as you go plan with 7GB of data per month. I have turned on the Hotspot function on my mobile but when connecting to it via my laptop, my laptop says "Unable to connect to network". Do you know why and how to get the hotspot working? Is it being blocked by O2?

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MI5
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@ChrisB2 

I believe PAYG hotspot only works on iPhone. 

What phone are you using?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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ChrisB2
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Thank you for your very prompt reply. I have an iPhone 6S and I have also tried the hotspot function on my wife's phone, (she is on the same GBP 10 data Big Bundle plan) and has an iPhone 11. We have tried to hotspot both phones on 3 laptops and an iPad tht we have and none of them can connect to either mobile's hotspot. Very strange.

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MI5
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@ChrisB2 

Check your iOS and carrier file versions https://www.o2.co.uk/help/digital-services/personal-hotspot

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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ChrisB2
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Thank you again and we are running iOS 14.7.1 so tick, iPhones are newer than 5, so tick. Carrier settings pop does not appear and so cannot see version O2 26.1. Our two mobile phones show Network Provider as O2 46.0, not sure if this is the same a carrier settings. 

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MI5
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@ChrisB2 

Yes, that is your carrier setting, so all seems in order in that respect.

Check your apn next. 

It should be:

APN : payandgo.o2.co.uk

Username : vertigo

Password : password

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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ChrisB2
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Thanks once again. I have checked the under Mobile Data Network the APN, Username and re-typed the password and are as per your listings. Just tried hotspot again and still says Unable to connect to network

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MI5
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Can't think of anything else to check @ChrisB2 sorry.

I'll ask @O2Lisa to check in with you tomorrow to see if she has any more ideas.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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ChrisB2
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Thanks, yes very strange. O2 must have a block on this type of plan.

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O2Lisa
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Morning all, thanks for the tag @MI5.

@ChrisB2 I'll message you privately and look in to this for you😊

My working hours are Monday 08:00 - 18:00, Tuesday - Friday 08:00 - 14:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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