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Hi

Fiona20
Level 1: Joiner
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Hi my Huawei view20 won't work I've tried everything to try and make the WiFi and my mobile data to connect it is a brand new phone my husband can connect to WiFi and my husband tried his hotspot to my phone and that wouldn't work on my phone either 

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gmarkj
Level 66: Unequalled
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Does your phone see the connection or is there nothing there at all @Fiona20 ?

If it can't see anything, check the WiFi connection is showing the SSID (network name). If it is, then you may have a faulty phone so try getting a replacement.

For mobile data, check your APN settings match the ones on this website (you will need to find the ones for your provider):

https://www.phonegnome.com/category/apn-settings/ 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Martin-O2
Former Staff
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@Fiona20 did you still need some help with this or are things sorted now? 

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