Help

[DS123456789]

There was fraud on my account 4 weeks ago & 3 weeks ago the fraud team said they’ve investigated and they amended my account back to normal, now yesterday my phone has been blocked, I can’t have any outgoing or incoming calls/texts or data and the messaging operator was no help saying the account is being investigated but the investigation has already been concluded, now I’m without a phone which I need for work and I can’t even contact o2 as my phone says no service.

[Cleoriff · Accepted solution]

Hi @DS123456789 

We're just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this