Solved: Help

Blakey1980 · ‎22-09-2021

Hello,

Really sorry to bother but could use some help! I have recently swapped network to 02 and am having problems when sending texts. When sending a Samsung to Samsung chat message it arrives with the other person under a different number to my own number. Is there something I am doing wrong? I would be very grateful if someone could point me in the right direction.

Thanks in advance

Blakey

MI5 · ‎22-09-2021

@Blakey1980

More advice here https://eu.community.samsung.com/t5/galaxy-s21-series/chat-sending-with-wrong-number/td-p/3957166

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎22-09-2021

@Blakey1980

Look in advanced message settings (might be under RCS) in the message app settings and correct the number that is stored in there.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Blakey1980 · ‎22-09-2021

Thanks for your reply but I am not seeing those options under message settings. I clearly doing something very wrong!

MI5 · ‎22-09-2021

@Blakey1980

More advice here https://eu.community.samsung.com/t5/galaxy-s21-series/chat-sending-with-wrong-number/td-p/3957166

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Blakey1980 · ‎22-09-2021

Thanks for taking the time to help. I really appreciate and will see what I can do.

MI5 · ‎22-09-2021

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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