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Mia4
Level 1: Joiner
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So yesterday I changed my tariff from the £15 bundle to the £20 bundle. I had a text to confirm this change. I then topped up from my original £10, an addition £20 to make £30 in order to purchase this bundle. I then received a text saying that the £15 bundle had been purchased… even though I changed my tariff to the £20 and it will expire on the 20th of November. I then tried to use my data today and it didn’t work, I went onto my O2 account and it said I had £11 credit and then a text to say I didn’t have sufficient money to buy the £20 bundle… where has my money gone?? 

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MI5
Level 94: Supreme
  • 121823 Posts
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Hey @Mia4 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 121823 Posts
  • 607 Topics
  • 18763 Solutions
Registered:

Hey @Mia4 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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