Help with phone bill

[RA1]

Hi there so I received a message about my missed bill, I am struggling financially this month as my washing machine broke and flooded my kitcken. I’ve had to pay for a new washing machine and flooring. I’ve fallen behind on my phone bill. It has been cut off due to nonpayment. They’ve sent me a number- 2729 to call but it’s not working. Is there anyway you can help. Thanks. 

[Cleoriff · Accepted solution]

Hi @RA1 

This looks like something you’d need to call O2’s Payment management team about. You can reach them by calling -0800 902 0217.

 If you have no access to a phone then use Skype to call 0800 032 1402

A guide to Skype here USING SKYPE

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call