Google Pixel 5 order

[harleylock]

I recently paid off my contract and upgraded to a Google Pixel 5. I was told when ordering the phone it was out of stock but would still arrive within a week. I've haven't received any update since my order, which was over a week ago.

Can I get any timeframe for when the phone might be arriving?

Thanks

[MI5 · Accepted solution]

@harleylock 

We wouldn't know, sorry.

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.