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Fraudelent tenant

TomDa
Level 1: Joiner
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Registered:

I had some tenants in my flat who started up multiple phone and Apple watch accounts with O2 using my address. The day after opening these accounts they left to return to their native Brazil. They have now defaulted on the phone and watch contracts and I am getting chasing letters from O2 which mention recovering the money by debt collection agencies.

I spoke to Kelly in the Payment Dept who showed no interest in helping me and said that they will eventually write off the debt.

This annoys me because I don't believe O2 will write off fraud so easily and I'm very concerned that debt agencies will visit my property and O2 will inform credit agencies which will then have my address on record.

Basically I want O2 to record that this person no longer lives at my address and stop sending letters.

Who can I contact to discuss this?

Thank you

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O2Lisa
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Registered:

Thanks for the tag @MI5

@TomDa I'll message you privately and look further in to this for you.

My working hours are Monday 08:00 - 18:00, Tuesday - Friday 08:00 - 14:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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MI5
Level 94: Supreme
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Registered:

Maybe @O2Lisa can advise?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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O2Lisa
  • 554 Posts
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  • 19 Solutions
Registered:

Thanks for the tag @MI5

@TomDa I'll message you privately and look further in to this for you.

My working hours are Monday 08:00 - 18:00, Tuesday - Friday 08:00 - 14:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

signature
Girl in a jacket

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Message 3 of 3
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