cancel
Showing results for 
Search instead for 
Did you mean: 

? Fraud Call

Andy161
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I received calls out of the blue last week offering an upgrade if I signed on for a 24 month plan instead of pay as you go. All seemed fine and a phone arrived the same day. I was then contacted to say that I had received the wrong phone and needed within an hour to post it back to O2 and they would send the correct one with a watch as apology. No sign of anything for days now and no reply from O2 but the App says order completed and the new charge (higher than I was told and for a year longer) has been applied

Message 1 of 3
94 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Cleoriff
Level 94: Supreme
  • 106426 Posts
  • 790 Topics
  • 5490 Solutions
Registered:

@Andy161 

You need to call customer service.
Call 202 from your mobile or 0344 809 0202
If you have no access to a phone then use Skype to call 0800 032 1402
All other numbers and methods of contact are in this guide
Guide: Coronavirus Community Help and Support
When you call, you will be asked for the reason you are calling,
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
8am is the best time to call

*The Game Is On*

Girl in a jacket

View solution in original post

Message 2 of 3
86 Views
2 REPLIES 2

Cleoriff
Level 94: Supreme
  • 106426 Posts
  • 790 Topics
  • 5490 Solutions
Registered:

@Andy161 

You need to call customer service.
Call 202 from your mobile or 0344 809 0202
If you have no access to a phone then use Skype to call 0800 032 1402
All other numbers and methods of contact are in this guide
Guide: Coronavirus Community Help and Support
When you call, you will be asked for the reason you are calling,
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
8am is the best time to call

*The Game Is On*

Girl in a jacket

View solution in original post

Message 2 of 3
87 Views

Bambino
Level 73: Relic 
  • 18417 Posts
  • 884 Topics
  • 2147 Solutions
Registered:

@Andy161 We always advise to never agree to anything from a cold call, no matter who they say they are or where they're from. It sounds as if you've been conned.

You need to speak to customer service.
Call 202 from your mobile or 0800 032 1402 from any phone.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 3 of 3
84 Views