cancel
Showing results for 
Search instead for 
Did you mean: 

EE to O2 number porting partial work

Szabi-01
Level 1: Joiner
  • 11 Posts
  • 2 Topics
  • 0 Solutions
Registered:
 

I purchased an extra line to transfer my wife's current EE number to O2. Was told porting will take a day and transfer will finish today. When new sim has been tested she cannot receive calls, but can call/texting to me. 

I've seen the same issue from yesterday/today with a user Lisa, who had the exact same issue.

 

@O2Lisa @MI5 Can somebody look into it urgently please? My wife work on a department where need to be available any time of the day.

 

Many thanks

Message 1 of 11
1,552 Views
10 REPLIES 10

Cleoriff
Level 94: Supreme
  • 122347 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@Szabi-01 

There have been a number of issues with this recently. I'll tag @O2Emma  who is on tonight. She may be able to help.

Veritas Numquam Perit

Girl in a jacket
Message 2 of 11
1,387 Views

Szabi-01
Level 1: Joiner
  • 11 Posts
  • 2 Topics
  • 0 Solutions
Registered:
Hi Cleoriff,

Thank you. Problem is with the porting service from o2 or ee end?
Message 3 of 11
1,383 Views

O2Emma
  • 1198 Posts
  • 0 Topics
  • 34 Solutions
Registered:

Evening @Cleoriff I will look into it thanks.

signature
Message 4 of 11
1,383 Views

O2Emma
Former Staff
  • 1198 Posts
  • 0 Topics
  • 34 Solutions
Registered:

Hi @Szabi-01 I will need to private message you to discuss further.

signature
Message 5 of 11
1,381 Views

Cleoriff
Level 94: Supreme
  • 122347 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Thanks @O2Emma thumbsup

Veritas Numquam Perit

Girl in a jacket
Message 6 of 11
1,380 Views

Szabi-01
Level 1: Joiner
  • 11 Posts
  • 2 Topics
  • 0 Solutions
Registered:
Sure no problem. Available all evening
Message 7 of 11
1,379 Views

O2Emma
  • 1198 Posts
  • 0 Topics
  • 34 Solutions
Registered:

No problem @Cleoriff grin

signature
Message 8 of 11
1,372 Views

Szabi-01
Level 1: Joiner
  • 11 Posts
  • 2 Topics
  • 0 Solutions
Registered:
@Cleoriff @O2Lisa @O2Emma my problem has been sorted, and can accept calls. Thank you all
Message 9 of 11
1,335 Views

O2Lisa
  • 996 Posts
  • 0 Topics
  • 32 Solutions
Registered:

Morning all smiling

@O2Emma@Szabi-01 has confirmed it's all working now party

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

signature
Girl in a jacket
Message 10 of 11
1,334 Views