Do you not have a guru chat function anymore?

[Cmacana]

Hi there 

My data isn’t working abroad and I really need this fixed as it’s very difficult to get around. Please could you direct me to chat with a guru to fix this problem? 

Thanks, Charlotte 

[Bambino · Accepted solution]

@Cmacana You can reach O2 via social media:

Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

If you prefer to speak to someone, instructions on how to download and use Skype to call the numbers in this link over WiFi are here: Guide: Coronavirus Community Help and Support 

When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am UK time.

[MI5]

@Cmacana 

Chat is available if you go to the shop pages https://www.o2.co.uk/shop