Disney+

[Rin]

I’m about a month into my new contract with O2 and was told I’d have Disney+ for 6 months free. Went to log in this evening and my subscription has been cancelled 😞

What’s going on?

[Cleoriff · Accepted solution]

@Rin 

You'll need to call O2.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call