on 28-01-2021 23:35
It appears I am being charged for x3 for Disney plus how do I cancel 2 of those?
on 29-01-2021 00:26
on 29-01-2021 00:26
@Karen77 See if this guide helps. Keep scrolling to get to where you need to go: https://community.o2.co.uk/t5/How-to-Guides/Guide-Adding-and-removing-O2-Extras/bc-p/1407744#M2374
If that doesn't resolve things for you, you'll have to call customer service in the morning: Guide: Coronavirus Community Help and Support
Because you're not buying anything, O2 doesn't consider your call important, so use the Upgrade, Lost/Stolen, or Fraud option if you have to, to get through. Otherwise you'll just be disconnected.
Also below is alternative advice from an O2 Guru on how to get through.
Call 202 from your mobile.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You may have to use Upgrade, Lost/Stolen, or Fraud here too.
8 am is the best time to call.