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Disney plus extra redeemed on 2 phones

CarlH89
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I have a family plan, and on My o2 my girlfriend tried to redeem the 6 months discount code, but entered her email address wrong on the sign up which we didnt realise until we were closing the webpage.

We were then able to redeem the extra on a different phone and complete the sign up.

Will we be charged twice for the extra? Or is it redeemed on the account overall?
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MI5
Level 94: Supreme
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@CarlH89 

Yes, it will just fail as the email won't match with the account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
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@CarlH89 

You can only have one extra per account so the one you signed up to wrongly won't exist. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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CarlH89
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Even though it was through 2 different numbers?
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MI5
Level 94: Supreme
  • 120804 Posts
  • 605 Topics
  • 18232 Solutions
Registered:

@CarlH89 

Yes, it will just fail as the email won't match with the account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 4 of 4
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